Friday December 7, 2018

I love everything about the festive season leading up to our family highlight, Christmas Dinner. With twenty guests expected and parents who have spent a lifetime in the restaurant business, no pressure? Around the 23rd my wife and I go into military mode as we plan the hundred and one finer details. Last year we […]

Tuesday October 30, 2018

This month’s blog allows me to use my current favourite word, ‘meme’. I am not allowed to use this word at home as my wife says she is sick of it. Apparently, there is no meme evident in our children’s lunch. They just happen to like cheese and tomato sandwiches. There is a common meme […]

Friday June 8, 2018

Customer feedback is important for any successful business and while we regularly ask our landlords and tenants what we can do to improve their situation it is often the informal chat which is most revealing. A tenant popping into the office, or chatting with our maintenance crew often leads to a more wide ranging discussion […]

Thursday May 3, 2018

Organising a photo shoot for our newest staff member Kayley McKnight was not rocket science but it meant I had to ensure everybody knew where they had to be and when. This done, I sent out an email headed “we are ready to shoot Kayley. To be informed that I had probably blipped the radar […]

Tuesday April 10, 2018

I am proud of our Complaints Procedure. It is an escalation from “Can we sit down and talk about this?” to “call in the Ombudsman you poltroon”. Lavazza coffee and Italian biscuits solve most disputes. If an ACAS officer happens to read this, that is the answer right there. There are exceptions. You may complain […]