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A Fascinating New Year?

Friday December 7, 2018

I love everything about the festive season leading up to our family highlight, Christmas Dinner. With twenty guests expected and parents who have spent a lifetime in the restaurant business, no pressure? Around the 23rd my wife and I go into military mode as we plan the hundred and one finer details. Last year we […]

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Complaining To Her Majesty

Tuesday April 10, 2018

I am proud of our Complaints Procedure. It is an escalation from “Can we sit down and talk about this?” to “call in the Ombudsman you poltroon”. Lavazza coffee and Italian biscuits solve most disputes. If an ACAS officer happens to read this, that is the answer right there. There are exceptions. You may complain […]

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An End to Freeholder Tyranny?

Thursday March 1, 2018

I am sure it is one of life’s nightmares to be told the tower block you live in has had cladding installed which is deemed unsafe by fire inspectors. Then presenting leaseholders with a bill of £2 million to solve the problem appears to add insult to injury, yet this is precisely what has happened […]

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A Warmer Winter?

Monday November 6, 2017

We are delighted to be classified ‘highly rated’ in the Best Estate Agent Guide 2018, particularly since this award is based upon the experience of ‘blind shoppers’. This means professionals have posed as customers and rated us on the quality of information and service provided, a system that seems fairer than basing the award on […]

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Community Policing

Wednesday June 14, 2017

I am thinking of changing my business card to read “Damiano of the Yard” since Government seems determined to turn landlords and letting agents into officers of the law. Already we must check that tenants have a right to reside in the UK and face big fines or imprisonment if we default. The latest consultation […]

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Latest from the blog...

A Fascinating New Year?

Friday December 7, 2018

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Generation Rent. A Positive Meme?

Tuesday October 30, 2018

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Introducing our landlords...

One of the many ways we reassure new landlords about our service is by introducing them to existing ones...

In the 3 years we’ve used Heaton Property, we’ve discovered that not only do they take the time to understand what it is I need from them, but they then do that very rare thing – they deliver!

Austen Hempstead

You continue to be the best agent I have ever worked with by a very long way, your willingness to go the extra mile  in providing practical help over and above our contract has been appreciated.

Richard Ford

I knew you would be thorough and successful from both your tone and your sensible reaction to our first enquiry.

Stella Young

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