In Catalonia they have a lovely old expression when bidding farewell to a friend. “Que no haya novedad”. “Let no new thing arise”. Because as we know, change usually means trouble. But in business change must be seen as an opportunity to be embraced. Possibly the biggest change to hit business in living memory was […]
Read moreI am proud of our Complaints Procedure. It is an escalation from “Can we sit down and talk about this?” to “call in the Ombudsman you poltroon”. Lavazza coffee and Italian biscuits solve most disputes. If an ACAS officer happens to read this, that is the answer right there. There are exceptions. You may complain […]
Read moreI am sure it is one of life’s nightmares to be told the tower block you live in has had cladding installed which is deemed unsafe by fire inspectors. Then presenting leaseholders with a bill of £2 million to solve the problem appears to add insult to injury, yet this is precisely what has happened […]
Read moreNobody looks forward to the financial year end and doing their tax return. Even accountants who enjoy a seasonal boost in earnings just know a client is going to walk in a few days before the 31st January deadline with two bulging bin liners and announce “I’ve brought last year’s bills”. But this year promises […]
Read moreI am thinking of changing my business card to read “Damiano of the Yard” since Government seems determined to turn landlords and letting agents into officers of the law. Already we must check that tenants have a right to reside in the UK and face big fines or imprisonment if we default. The latest consultation […]
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