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All Change

Saturday August 4, 2018

In Catalonia they have a lovely old expression when bidding farewell to a friend. “Que no haya novedad”. “Let no new thing arise”. Because as we know, change usually means trouble. But in business change must be seen as an opportunity to be embraced. Possibly the biggest change to hit business in living memory was […]

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Complaining To Her Majesty

Tuesday April 10, 2018

I am proud of our Complaints Procedure. It is an escalation from “Can we sit down and talk about this?” to “call in the Ombudsman you poltroon”. Lavazza coffee and Italian biscuits solve most disputes. If an ACAS officer happens to read this, that is the answer right there. There are exceptions. You may complain […]

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An End to Freeholder Tyranny?

Thursday March 1, 2018

I am sure it is one of life’s nightmares to be told the tower block you live in has had cladding installed which is deemed unsafe by fire inspectors. Then presenting leaseholders with a bill of £2 million to solve the problem appears to add insult to injury, yet this is precisely what has happened […]

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Vanishing Properties

Friday January 5, 2018

Nobody looks forward to the financial year end and doing their tax return. Even accountants who enjoy a seasonal boost in earnings just know a client is going to walk in a few days before the 31st January deadline with two bulging bin liners and announce “I’ve brought last year’s bills”. But this year promises […]

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Community Policing

Wednesday June 14, 2017

I am thinking of changing my business card to read “Damiano of the Yard” since Government seems determined to turn landlords and letting agents into officers of the law. Already we must check that tenants have a right to reside in the UK and face big fines or imprisonment if we default. The latest consultation […]

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Heaton Property VW ID3 Livery

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Friday March 15, 2024

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Happy Christmas in a Nutshell!

Thursday December 1, 2022

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Introducing our landlords...

One of the many ways we reassure new landlords about our service is by introducing them to existing ones...

In the 3 years we’ve used Heaton Property, we’ve discovered that not only do they take the time to understand what it is I need from them, but they then do that very rare thing – they deliver!

Austen Hempstead

You continue to be the best agent I have ever worked with by a very long way, your willingness to go the extra mile  in providing practical help over and above our contract has been appreciated.

Richard Ford

I knew you would be thorough and successful from both your tone and your sensible reaction to our first enquiry.

Stella Young

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