Friday December 5, 2014

Since December is now upon us it is OK to talk about Christmas, although the pubs and venues have had their ‘Book Now’ posters up since August. Coming from an Italian family, Christmas for me means time spent around the table; eating, drinking, catching up with family and friends. And when an Italian says ‘at […]

Sunday October 12, 2014

October sees two important changes to regulation in the residential lettings sector, one of which we welcome as long overdue, another as a slightly sinister move to have us act as border police. First the welcome legislation. From October letting agencies must offer a redress scheme to tenants. Reputable agencies that have joined a regulatory […]

Tuesday July 15, 2014

“Local company wins national award” is a line that fills many readers with dread since it is usually followed by over-blown text containing superlatives like ‘burgeoning’ and ‘world class’. This is a trap I shall avoid by simply saying “We just won the Best National Property Management Award at the Lettings Agency of the Year […]

Friday February 7, 2014

No business sets out to generate complaints from customers but even in the best run business, it is probably going to happen.  So when it does, it is important to have systems in place to deal with the situation rather than trying to shoot from the hip. In the property lettings business, complaints tend to […]

Friday January 10, 2014

This year we launch our Block Management division, the result of months of homework studying the arcane, often feudal laws and regulations concerning ownership of flats in a block. When changing our baby’s nappy came as a blessed relief from study I began to wish I had picked astrophysics as my chosen subject. The problem […]