Tuesday October 30, 2018

This month’s blog allows me to use my current favourite word, ‘meme’. I am not allowed to use this word at home as my wife says she is sick of it. Apparently, there is no meme evident in our children’s lunch. They just happen to like cheese and tomato sandwiches. There is a common meme […]

Thursday May 3, 2018

Organising a photo shoot for our newest staff member Kayley McKnight was not rocket science but it meant I had to ensure everybody knew where they had to be and when. This done, I sent out an email headed “we are ready to shoot Kayley. To be informed that I had probably blipped the radar […]

Tuesday April 10, 2018

I am proud of our Complaints Procedure. It is an escalation from “Can we sit down and talk about this?” to “call in the Ombudsman you poltroon”. Lavazza coffee and Italian biscuits solve most disputes. If an ACAS officer happens to read this, that is the answer right there. There are exceptions. You may complain […]

Thursday March 1, 2018

I am sure it is one of life’s nightmares to be told the tower block you live in has had cladding installed which is deemed unsafe by fire inspectors. Then presenting leaseholders with a bill of £2 million to solve the problem appears to add insult to injury, yet this is precisely what has happened […]

Friday January 5, 2018

Nobody looks forward to the financial year end and doing their tax return. Even accountants who enjoy a seasonal boost in earnings just know a client is going to walk in a few days before the 31st January deadline with two bulging bin liners and announce “I’ve brought last year’s bills”. But this year promises […]