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Complaining To Her Majesty

Tuesday April 10, 2018

I am proud of our Complaints Procedure. It is an escalation from “Can we sit down and talk about this?” to “call in the Ombudsman you poltroon”. Lavazza coffee and Italian biscuits solve most disputes. If an ACAS officer happens to read this, that is the answer right there. There are exceptions. You may complain […]

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An End to Freeholder Tyranny?

Thursday March 1, 2018

I am sure it is one of life’s nightmares to be told the tower block you live in has had cladding installed which is deemed unsafe by fire inspectors. Then presenting leaseholders with a bill of £2 million to solve the problem appears to add insult to injury, yet this is precisely what has happened […]

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Fake News

Saturday February 17, 2018

I am not sure 2017 was a worse year for ‘fake news’ than any other year since the beginning of time, but it was certainly the year in which the expression came into being. Collins English Dictionary defines fake news as ‘false, often sensational, information disseminated under the guise of news reporting’ and we are […]

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Vanishing Properties

Friday January 5, 2018

Nobody looks forward to the financial year end and doing their tax return. Even accountants who enjoy a seasonal boost in earnings just know a client is going to walk in a few days before the 31st January deadline with two bulging bin liners and announce “I’ve brought last year’s bills”. But this year promises […]

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The Year Past and the Year Ahead

Wednesday December 6, 2017

Looking back over 2017 I find that in January I reported landlords describing 2016 as an ‘annus horribilis’ due to the swathe of new legislation affecting us that year. Now, at the end of 2017 I can report that we faced around fifty new pieces of legislation in the rental sector. Let us hope 2018 […]

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Latest from the blog...

Complaining To Her Majesty

Tuesday April 10, 2018

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An End to Freeholder Tyranny?

Thursday March 1, 2018

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Introducing our landlords...

One of the many ways we reassure new landlords about our service is by introducing them to existing ones...

In the 3 years we’ve used Heaton Property, we’ve discovered that not only do they take the time to understand what it is I need from them, but they then do that very rare thing – they deliver!

Austen Hempstead

You continue to be the best agent I have ever worked with by a very long way, your willingness to go the extra mile  in providing practical help over and above our contract has been appreciated.

Richard Ford

I knew you would be thorough and successful from both your tone and your sensible reaction to our first enquiry.

Stella Young

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