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The Sunday Times Lettings Agency of the Year 2013 Awards

Friday May 31, 2013

National Award for Lettings
National Award for Lettings

Over the last year we may have mentioned (possibly more than once) that the judges from The Sunday Times Lettings Agency of the Year 2012 awarded us ‘Best Single Northern Office’; an accolade we were delighted to receive. This year we decided that we would focus on a larger goal and subject ourselves to scrutiny on a national level in the specialism that we really feel is at the heart of what Heaton Property does:  Property Management.

Over the last few months we have submitted details about how we operate along with a wealth of supporting evidence to show the judges why they should consider our service worthy of national recognition. The judging of the awards is a rigorous process overseen by The Property Ombudsman, Christopher Hamer as well as Mark Hayward, Chairman of the National Federation of Property Professionals, as arbiter.

Friday 24th May saw the award ceremony for The Sunday Times Lettings Agency of the Year 2013, unfortunately we weren’t able to make the ceremony this year, but  we were absolutely delighted to have been presented with the bronze award at national level for ‘Best Lettings Property Management 2013’. Aside from being the second consecutive year we have been recognised at the industry’s leading award ceremony, it is in a category that the team work exceptionally hard to excel at.

Below is the judges’ report:


Best Lettings Property Management 2013 (0- 200 Properties)

It was clear that Heaton Property know the best result comes from putting the best possible tenant into a property. With this core value at its heart it delivers a well-respected and popular property management service. Heaton Property’s ProShare Plus scheme – an ultra all-inclusive package for house shares including rent, Council Tax, all utility bills, TV licence, broadband and even a cleaner – is pleasing landlords as much as tenants.  Heaton Property is rightly proud  of is blemish-free disputes record, citing its honest, transparent and a proactive attitude as a big factor in avoiding negative situations.  The judges particularly liked the paperless approach to office administration; the big emphasis on marketing and PR; and the practice of introducing landlords to one another, especially those who are new to the letting industry.


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In the 3 years we’ve used Heaton Property, we’ve discovered that not only do they take the time to understand what it is I need from them, but they then do that very rare thing – they deliver!

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You continue to be the best agent I have ever worked with by a very long way, your willingness to go the extra mile  in providing practical help over and above our contract has been appreciated.

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I knew you would be thorough and successful from both your tone and your sensible reaction to our first enquiry.

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