Friday February 7, 2014

No business sets out to generate complaints from customers but even in the best run business, it is probably going to happen.  So when it does, it is important to have systems in place to deal with the situation rather than trying to shoot from the hip. In the property lettings business, complaints tend to […]

Friday January 10, 2014

This year we launch our Block Management division, the result of months of homework studying the arcane, often feudal laws and regulations concerning ownership of flats in a block. When changing our baby’s nappy came as a blessed relief from study I began to wish I had picked astrophysics as my chosen subject. The problem […]

Thursday October 24, 2013

What would happen if Government decided to regulate a tin of beans? To put the burden on manufacturers to ensure Fair Trade ingredients, the product of ethical labour, that the tin and label were made from sustainable sources. Whatever the effect upon the beans, one outcome is certain. The price of beans would rise. A […]

Monday October 7, 2013

It is always nice to see an area of town enjoy a bit of a renaissance, especially if you live and work there. For too long Heaton has been overshadowed by its glamorous sisters, Jesmond and Gosforth but of late the area has emerged with its own distinct style and vibrant atmosphere. Heaton is fast […]

Tuesday August 13, 2013

Hands up everyone who is a fan of fortnightly bin collections. No? Thought not. But for landlords, tenants and letting agencies an apathetic attitude to cooperation and overzealous enforcement have created a problem that has become far worse than it could be. Worse, the Newcastle City Council interpretation of their responsibilities is costing us all […]