I am proud of our Complaints Procedure. It is an escalation from “Can we sit down and talk about this?” to “call in the Ombudsman you poltroon”. Lavazza coffee and Italian biscuits solve most disputes. If an ACAS officer happens to read this, that is the answer right there. There are exceptions. You may complain […]
Read moreI am sure it is one of life’s nightmares to be told the tower block you live in has had cladding installed which is deemed unsafe by fire inspectors. Then presenting leaseholders with a bill of £2 million to solve the problem appears to add insult to injury, yet this is precisely what has happened […]
Read moreNewcastle property specialists clinch block management contract A property specialist has won the rights to oversee the block management of one of Central Newcastle’s most distinctive buildings. Heaton Property will manage historic Pandongate House, which sits on the corner of City Road and Pandon Bank, overlooking Newcastle Quayside. The decision to hand responsibilities to Heaton […]
Read moreWell, that’s another Christmas behind us and our call-out teams have dealt with the thankfully minor dramas encountered by our tenants over the festive period. Onward into 2015 to embrace new challenges and opportunities. Last year I spent so long on the Newcastle to London train I am on first name terms with many of […]
Read moreOur new block management company setup to get the best deal and service for leaseholders continues to gather momentum. I would like to thank Northumbria University for helping us recruit and train our team of Estate Management graduates over recent years. This is the team who operate our ‘Lease Check’ service and they are now […]
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